Shipping
- Who ships your order: our partner brands and suppliers ship directly to you.
- Where we ship: the United States. Some products also ship to Canada.
- Shipping cost: calculated at checkout and shown before you pay. If your order includes items from more than one partner, shipping may be charged per partner.
- Delivery times: orders usually leave our partners within 1 to 3 business days. Checkout shows the estimated arrival.
- Tracking: emailed to you as soon as your order ships.
- Split shipments: items from different partners may arrive in separate packages, each with its own tracking.
- Delays: delivery estimates aren't guarantees. If your order hasn't arrived 5 business days after the estimated date, email us and we'll look into it.
Returns
- Window: 30 days from delivery.
- Condition: unused, in original packaging, with all parts included.
- Not returnable: opened personal-care and hygiene items (for example, a bidet that has been opened, filled or used), gift cards and items marked final sale.
- Damaged, defective or wrong items: email us within 7 days of delivery with a photo. We'll replace it or refund you in full, at no cost to you.
- Return shipping: paid by you for change-of-mind returns. We pay for damaged, defective or wrong items.
- How to start: email us with your order number before sending anything back. Returns go to different partner addresses, so we'll send instructions for your item.
- Refunds: go back to your original payment method within 5 to 10 business days after the return is received and inspected.
Questions? Email TheDoBetterBrand1@gmail.com.